Applications sent 9/23/12 
USCIS Received it 9/24/12 Laguna Niguel CA 
Received Recipts 9/26/12 
Biometrics appt 10/24/12 - walk-in (appt was 10/26/12) 
call Customer Service 1/28/12 to check on my case  
received a letter with my ticket # for the complain 2/5/13 
waiting for response since then