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StephenB3

Need A Question Answered

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Hello everyone my Brother and I can't view our cases online and when we try to add them to our case portfolio we are unable to do so. We also can't check our status either its been about 2 weeks after our bios and still nothing. We also sent the paper work to get updates on our phone and email but never received our bio notice through email or text. We just got a letter through the mail. Wondering if I should call in or not just kinda worried.

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Some people aren't able to view their application status online until there is an update to their case.

About the e-mail and text form. That form was just to be notified when the lockbox received your application. You won't get further notifications after that. To get further notifications, you have to make an account online and add your case to your portfolio. There also isn't a notification when your biometrics letter is mailed out.

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